We do not refund payments made to us.  The exception to this is that, if we receive a written notice from you that you wish to cancel the package, we will refund to you any amount left over after we first deduct an administration fee.  This exception does not apply to gift vouchers.  If we receive your notice:

• more than 3 weeks before the date scheduled for the flight, then we will deduct $150.00.
• 3 weeks or less before the date scheduled for the flight, then we will deduct 40% of the purchase price.
  
  

Once we have accepted your booking for a flight on a particular date and time, and received payment from you, you may not reschedule it.  However, rescheduling is permitted if and only if all of the following requirements are satisfied:

• we receive written notice that you wish to postpone the flight to a new date and time, before the scheduled date
• the new date and time is convenient to us and not after the expiry date shown on the voucher and not more than 6 months after the original purchase. *
• you pay us an administration fee, which the amount of which varies depending on how much notice you give us.  If we receive your notice:
• at least 3 weeks before the scheduled flight date, the fee is $50.00
• 3 weeks but more than 1 week before the scheduled flight date, the fee is $100.00 or 10% of the purchase price (whichever is higher).
• 1 week or less before, but not on the scheduled flight date, the fee is $200.00 or 20% of the purchase price (whichever is higher)

Payments made for gift vouchers are not refundable under any circumstances. Gift vouchers expire strictly within the period specified on the gift voucher. If the flight is not used within that period, the right to the flight will be forfeited, without refund or compensation.

Note it is in your interests to book the flight at least 28 days prior to the expiration of the voucher. Capacity is not unlimited and flights are conducted per bookings against flight slots.

If you contact us before 28 days prior to the expiry date of the voucher we will, if no slots are available between the time you contact us and the expiry date of the voucher, offer you the first available flight slot after the expiry of the voucher at no additional cost. If you elect not to take this slot then you may book another slot using the voucher however then a fee equal to the difference between the retail price of the flight at that time and the amount paid for the voucher will apply.

If you contact us within the 28 days (inclusive) prior to the expiry date of the voucher and no slots are available we will allow you to make a booking for a slot using the voucher, however in this case a fee equal to the difference between the retail price of the flight at that time and the amount paid for the voucher will apply.

Neither of two prior clauses impact the expiry date of the voucher or any other terms or conditions herein.

You must read and familiarise yourself with our passenger criteria policy, a copy of which can be found on our website at http://www.austjetadv.com and to ensure that the passenger (if not you) also does so. If you have any doubts about whether a passenger meets our criteria, we strongly recommend you check this with us before making a booking. Passengers who do not comply with our policy will not be accepted for flights, and no refund or compensation will be paid. It is the purchasers responsibility to ensure the intended passenger meets the body and size requirements.

Strikemaster Adventure Flights

1. Are suitable for people aged 15 and up who meet the following criteria-
2. Weigh between 50 and 110kgs. Please check with our staff if your weight range falls outside of this range prior to booking. Please check with our staff prior to booking if you wish to fly and stand more than 6ft 2inches tall. Whilst we are able to accommodate most body sizes and heights we do require knowledge of this prior to booking to allow us enough time to make seat adjustments if required.
3. Are of average health and are able bodied. We also specialise in providing Jet Fighter experiences for severely ill or terminally ill people. Please check with our staff if your passenger falls into this category prior to booking. As each flight is tailored to suit the individual we are able to offer flights to people affected by various types of medical conditions. If this applies to your booking please speak to our staff prior to booking your flight.

Yak-52 Flights

1. Are suitable for people aged 12 and up who meet the following criteria-
2. Weigh between 40 and 110kgs. Please check with our staff if your weight range falls outside of this range prior to booking. Please check with our staff prior to booking if you wish to fly and stand more than 6ft tall to ensure the passenger will meet aircraft size restrictions.
3. Are of average health and are able bodied. We also specialise in providing Yak Flight experiences for severely ill or terminally ill people. Please check with our staff if your passenger falls into this category prior to booking. As each flight is tailored to suit the individual we are able to offer flights to people affected by various types of medical conditions. If this applies to your booking please speak to our staff prior to booking your flight.

Please COMPLETE for each passenger:
Name _____________________________________
PASSENGER WEIGHT _____________kg
PASSENGER  HEIGHT  _____________cm